Privacy Policy

1. Introduction

Welcome to Ladder ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and Chrome extension (collectively, the "Service").

By using Ladder, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you sign up, we collect your name, email address, and Twitter/X account information through our authentication provider (Clerk).
• Profile Information: Expertise areas, communication style preferences, and goals you set within the app.
• Content: Tweets you compose, drafts you save, and replies you generate using our AI features.
• Payment Information: If you subscribe to Ladder Pro, payment details are processed by Stripe and we do not store your credit card information directly.

2.2 Information Collected Automatically

• Usage Data: Features used, time spent on the platform, interactions with the extension, and engagement metrics.
• Device Information: Browser type, operating system, and device identifiers for the Chrome extension.
• Cookies: We use essential cookies for authentication and preferences. See our Cookie Policy section below.

2.3 Twitter/X Data

When you connect your Twitter/X account, we access:

• Your public profile information (handle, name, bio, profile image)
• Your timeline tweets for opportunity discovery
• Your followers/following counts for scoring
• The ability to post tweets on your behalf (only when you explicitly choose to)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Generate AI-powered reply suggestions based on your writing style
• Score engagement opportunities in your queue
• Personalize your experience and recommendations
• Process payments and manage subscriptions
• Send service-related communications
• Improve and optimize the Service
• Detect and prevent fraud or abuse

4. AI and Machine Learning

Ladder uses AI to generate reply suggestions and learn your writing style. Here's how we handle this:

• Your writing patterns are analyzed to match AI suggestions to your voice
• We use third-party AI providers (Claude/Anthropic) for text generation
• Tweet content is sent to AI providers for generation but not stored by them
• You can delete your voice profile data at any time

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Clerk (authentication), Stripe (payments), Anthropic (AI), Vercel (hosting), and Sentry (error tracking)
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us at support@getladder.app.

7. Data Security

We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits
• Access controls and authentication

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Object to or restrict processing
• Withdraw consent

To exercise these rights, contact us at support@getladder.app.

9. Cookies

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the Service (optional)

You can control cookies through your browser settings.

10. Chrome Extension

Our Chrome extension has access to twitter.com and x.com only. It:

• Reads tweet content on the current page for AI reply generation
• Injects UI elements (sidebar, buttons) on Twitter
• Stores preferences locally in your browser
• Communicates with our backend API for AI features

The extension does not access any other websites or browser data.

11. Children's Privacy

Ladder is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.